Student Employment

Application Deadline: 11:59 p.m. ADT, July 6

Housing & Residence Life creates an inclusive and vibrant community where residents grow and flourish in and out of the classroom. Through our residence community, residents have a sense of belonging where they learn to live with, learn from, and take care of others, as well as themselves.

General Description

Residence Services Assistants (RSAs) are undergraduate students who play a crucial role in supporting a safe, welcoming and well-functioning residence community at King’s. RSAs are responsible for operating the Alex Hall Front Desk, assisting students with lockouts and key-related issues, answering residence related questions and connecting students with appropriate campus resources. They maintain a consistent presence within the residence community by conducting scheduled nightly rounds, encouraging students to uphold the Residence Guidelines, and responding to incidents in accordance with established procedures. RSAs report to the Housing and Ancillary Services Operations Coordinator and work closely with Dons and other members of the Housing and Residence Life Team.

RSAs are cross trained on the roles formerly known as Front Desk and Patrol. In this merged role, RSAs will work as part of a team supporting Alex Hall Front Desk operations, upholding the Residence Guidelines, responding to incidents and conducting nightly rounds.

Key Responsibilities

Front Desk Operations & Customer Service

• Serve as a key point of contact for student questions, offering general information and directing individuals to appropriate campus resources.
• Offer guidance on common issues (e.g., Wi-Fi challenges, pest concerns) and provide information on how to access relevant supports.
• Answer and triage all incoming university phone calls during after hour periods (5 p.m.–12 a.m. on weekdays; 8 a.m.–12 a.m. on weekends, holidays and during campus closures).
• Communicate timely and essential information to residents through eRezLife, including extreme weather alerts and other important notices (as directed).
• Maintain a detailed and accurate desk shift log documenting incidents, tasks and relevant student interactions.
• Review student XMs (work orders) and submit maintenance requests as needed.
• Assist with residence laundry machine issues by gathering information, responding to complaints and liaising with technicians.
• Take calls about AV/IT needs after hours and contact the on-call AV/IT technicians.
• Calculate charges and receive payments via the POS system.

Residence & Campus Navigation

• Provide welcoming, student-centered service by greeting and directing students, guests and campus visitors to appropriate offices, events, and campus spaces.
• Connect residents with urgent concerns (facilities, health, mental health, safety etc.) with an appropriate Housing & Residence Life staff person for further support.

Manage Residence Access

• Manage Alex Hall’s main door access during Alex Hall Front Desk operating hours, ensuring safe and secure entry to the building.
• Respond to residence lockouts during operating hours.
• Maintain and protect physical copies of residence floor plans and student lists, ensuring they are available for emergency personnel during fire alarms or safety incidents.
• Manage key pickups and drop-offs for student move-ins, moveouts and key replacements throughout the semester.

Residence Guidelines Compliance, Incident Response & Nightly Rounds

• Understand the Residence Guidelines and encourage residents to uphold those guidelines and show general respect for residence and campus life.
• Conduct regular rounds of residence buildings as outlined in the shift checklist reporting any anomalies, problems, or incidents with students in the nightly log.
• Respond to incidents by following established protocols and calling for appropriate support from the Don on Call, Campus Security and the Dean on Call when required.
• Ensure all nightly logs and incident reports are filled out appropriately and submitted by the end of every shift.

Qualifications, Skills & Experience

Qualifications

• Must be a King’s student in 2nd year or above, with preference given to students who have previously lived in residence, or a returning King’s resident enrolled at Dalhousie, NSCAD or NSCC who has lived in King’s residence for at least one academic year.
• Must be able to work collaboratively and professionally with all members of the Housing & Residence Life staff and administrative team while maintaining discretion and upholding all Residence confidentiality and privacy guidelines.
• Must be able to work within the assigned schedule, which may include early morning and evening/night shifts.
• Must maintain availability that includes the capacity to work at least one high-traffic night per week (typically Friday, Saturday or Monday evenings).
• Must be able to attend mandatory training at the end of August.
• Valid First Aid certification considered an asset.

Additional experience and skills needed to thrive in this position include:

Interpersonal Skills • Honesty & Integrity • Eagerness to Learn • Clear Communication • Customer Service • Teamwork • Problem Solving • Resourcefulness • Adaptability • Reliability • Professionalism • Attention to Detail

Residence Services Assistants are required to be trained in Emergency First Aid & CPR–Level C. Emergency First Aid Training will be provided during training in August—Date TBD.

Employment Equity Statement

The University of King’s College is committed to diversity, equity, accessibility and inclusion. We encourage and welcome applications from Indigenous persons (especially Mi’kmaq), persons with a disability, racialized persons, including persons of Black/African descent (especially African Nova Scotians), persons of a minority sexual orientation and/or gender identity, persons who are neurodivergent, persons from rural communities (especially rural Atlantic Canada) and all candidates who would contribute to the diversification of our community.

Our goal is to have a diverse Residence Services Team that represents the lived experiences and worldviews of our residence population. If an applicant is a member of one of these groups, they are encouraged to self-identify on their electronic application.

Remuneration

Residence Services Assistants will be paid a base rate of $17.25 per hour and an increase of $0.50 per hour for each successive year in the position, plus 4% vacation pay.

Duration of Assignment

The Residence Services Assistant contract dates are August 28, 2026 to April 28, 2027.

The Residence Services Assistant training program is scheduled between August 28 to September 4 and will include joint training with the Residence Don team. These training dates are subject to change with notice.

Application Process

Interested candidates can apply for this opportunity by completing the following online application form: RSA Application – Fill out form

Interested candidates who are NSCAD or NSCC students and have lived in King’s residence for at least one academic year can apply for this opportunity by completing the following online application form: RSA Application – NSCAD & NSCC Students – Fill out form

The application deadline is Monday, July 6, 2026, at 11:59 p.m. ADT. The application form will automatically close when the deadline has passed.